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Write to support@citino.ai. It is the one address for everything: a question about a number, something that looks broken, plans and billing, or Enterprise engines.

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What to include

The more of these you give us, the less we have to ask back:
  • Your workspace’s name, and the project it is about.
  • The screen you were on. The address in your browser’s bar is the most useful thing you can send.
  • What you expected, and what you saw. Copy any message on the screen word for word.
  • When it happened: the date, the time and your time zone.
  • What you did just before, if it might matter.
  • For the API or MCP: the request’s method and path, the status code, the time, and the name of the key or the app you used.
A screenshot helps. Crop out anything you would not want in an email.
Never send a password, an API key, an access token or an application password, not even part of one. We will never ask for them. If you think a key has leaked, revoke it in Workspace settings → API keys and create a new one; tell us its name, never the key itself.

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What to write to us about

  • Plans and billing. There is no Billing page in the app yet, so plans, invoices and changes are arranged with us.
  • Enterprise engines: Claude Sonnet, Grok and Claude Opus.
  • A workspace set up as the wrong type, a brand that should be an agency or the other way round.
  • A brand’s name is wrong everywhere. Brand names are shared across Citino, so a correction is ours to make. Project settings says why.
  • A drift label or a source type that looks wrong.

Troubleshooting

Many problems have a quick fix.

FAQ

Short answers to common questions.

Plans and prompt limits

What each plan includes.

Workspace settings

Where keys are revoked.